FAQ
What are the shipping times?
We ship throughout Europe with delivery times between 4-7 business days.
How can I track my order?
You can track your order directly from the user dashboard.
Is shipping free?
Yes, shipping is free for orders over €99, otherwise, it costs €6.90.
Are the products original?
Yes, all products are new and original, covered by a two-year warranty.
Can I return a product?
Yes, you can return items within 30 days of receiving your order.
How can I contact customer support?
You can contact our support team via email at support@taomark.com
Do you ship internationally?
Yes, we ship to all European countries.
What is your return policy?
Items can be returned free of charge within 30 days.
How can I use a discount code?
Enter the code in the designated field at checkout.
Are there any hidden fees?
No, all prices include VAT and there are no hidden charges.
Can I modify my order after placing it?
You can request changes within one hour of placing your order by contacting support at support@taomark.com.
Can I cancel my order?
Orders can be canceled within one hour of placing them if they haven't been processed yet.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.